Wangi4d Privacy Policy – Malaysia Member Personal Data Protection

Wangi4d ("we", "Platform", or "wangi4d") respects the privacy of every individual who uses our platform. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use the wangi4d website, mobile app, and services.

This policy is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. By registering an account or continuing to use the wangi4d platform, you consent to us processing your personal data in accordance with the terms set out in this policy.

Wangi4d collects personal data through several different channels:

Data you provide directly:

• During account registration — name, email, phone number, and date of birth.
• During the KYC (identity verification) process — a copy of your IC or passport, a verification selfie, and proof of address.
• When making a deposit or withdrawal — bank account or digital wallet information.
• When contacting customer support — the content of your conversation and any information you share.
• When completing a survey or participating in a special promotional programme.

Data collected automatically:

• Device information – model, operating system, app version, and unique device identifier.
• Usage data – pages visited, games played, session duration, and in-app actions.
• Network information – IP address, browser type, and connection data.
• Cookie data and similar tracking technologies (see Section 6 for details).

The personal data we collect is used for the following purposes:

• Account management: Creating, verifying, and maintaining your user account.
• Transaction processing: Processing deposits, withdrawals, and any financial transactions you make.
• Identity verification (KYC): Verifying that you meet the age requirement and comply with anti-money laundering (AML) requirements.
• Service provision: Enabling you to access games, promotions, and features on the wangi4d platform.
• Platform security: Detecting and preventing fraud, account abuse, and illegal activity.
• Customer support: Helping you resolve issues and answer inquiries.
• Service communications: Sending important notifications related to your account, transactions, and policy changes.
• Marketing (with consent): Sending relevant promotional information, bonuses, and special offers – only if you have given consent.
• Product improvement: Analyzing usage patterns to improve the overall platform experience.
• Legal compliance: Fulfilling legal obligations and regulatory authority requirements.

Wangi4d does not sell your personal data. However, we may share data in the following limited circumstances:

• Trusted service providers: Companies that help us operate the platform, such as payment service providers, cloud service providers, and identity verification companies. All such providers are bound by strict confidentiality agreements.
• Regulatory authority: Licensed regulatory bodies and law enforcement agencies when required by law or court order.
• Fraud prevention: Minimum information required by fraud prevention agencies to protect the platform and other users.
• Business transfers: If wangi4d is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. You will be notified in advance.

Wangi4d implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:

• Data encryption in transit: All communications between your device and our servers are secured with 256-bit SSL/TLS encryption.
• Data encryption at rest: Sensitive data stored in our database is encrypted using the latest industry standards.
• Access controls: A role-based access control (RBAC) system ensures only authorised personnel can access user data for legitimate purposes.
• Regular security audits: wangi4d conducts regular security assessments and independent penetration testing.
• 24/7 Monitoring: An automated monitoring system detects and responds to security threats around the clock.
• Staff training: All wangi4d staff undergo regular data protection training.

While we take all reasonable measures, no security system is entirely perfect. We encourage you to take your own precautions as well, such as using a strong password and not sharing your login credentials.

Wangi4d uses cookies and similar technologies to enhance the user experience and analyse platform usage. There are several types of cookies we use:

• Essential cookies (required): Required for the platform to function properly – for example, to maintain your login session. These cookies cannot be disabled.
• Performance cookies: Collecting information on how users interact with the platform to help us improve. This information is aggregated and anonymized.
• Functional cookies: Saving your preferences such as language and display settings for a more personalized experience.
• Analytics cookies: Helping us understand platform usage patterns for product improvement purposes.

You can manage or block cookies through your browser settings. However, blocking essential cookies may affect the functionality of the wangi4d platform.

Wangi4d retains your personal data for as long as your account is active or as long as necessary to provide our services. After account closure, data is retained for the period required by law and regulatory obligations, typically between 5 and 7 years for financial records.

Data that is no longer required will be securely deleted or anonymised using methods that ensure it cannot be recovered. You may request deletion of your data by contacting wangi4d customer support, subject to mandatory retention obligations we are required to comply with.

Under the Personal Data Protection Act 2010 and wangi4d's policy, you have the following rights:

• Right of access: Requesting a copy of the personal data we hold about you.
• Right to rectification: Requesting correction of inaccurate or incomplete data.
• Right to erasure: Requesting deletion of your data under certain circumstances, subject to legal requirements.
• Right to object: Objecting to the processing of your data for direct marketing purposes.
• Right to data portability: Receiving your data in a machine-readable format.
• Right to withdraw consent: Withdrawing consent previously given at any time without affecting core services.

To exercise any of these rights, contact the wangi4d support team. We will respond to your request within 30 business days.

The wangi4d platform is strictly for adult users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If we discover that a child's personal data has been collected without appropriate consent, we will take immediate steps to delete that data and close the relevant account. If you believe we may hold a child's personal data, please contact us immediately.

Wangi4d reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, technology, or legal requirements. Any material changes will be communicated to registered members via email or in-app notification at least 14 days before taking effect.

We encourage you to review this policy periodically. The "Last updated" date at the top of this page reflects the date of the most recent revision. Continued use of the wangi4d platform after the effective date of any amendment is considered acceptance of the updated terms.

If you have any questions, concerns, or wish to exercise your privacy rights, please contact the wangi4d team:

• Live Chat: Available 24/7 in-app and on the website — the fastest way to get a response.
• Privacy Email: [email protected] — for enquiries specifically relating to data protection.
• Response Time: Privacy inquiries are responded to within 5 business days; data rights requests within 30 business days.

For more information on how we manage your data, please also read Terms and Conditions and Responsible Gaming Policy us.